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Internet Security and Fake or Phishing Emails November 2016 (updated)

At A-ONE IT we take your banking security seriously, and help to keep your money and information safe.
You can also help to protect yourself by knowing what to look out for and staying alert when it comes to potential fraud.
Fraudsters frequently use tactics such as fake phone calls, texts and emails to obtain your information, perhaps claiming to represent your bank, your utility companies, or even the police.
To maintain your personal and financial security, be sure to be on your guard for:
• Vishing: a telephone call from someone claiming to represent your bank, talktalk or similar, intended to coerce you into sending your money to another account or handing over cash/cards.
• Phishing: an email, which looks like it's from us, designed to trick you into providing personal and financial information.
• Smishing (SMS phishing): a text message, which looks like it is from us, designed to trick you into providing personal and financial information by calling a number or clicking a link.

Remember:
• Be wary of unsolicited requests for your personal information, such as usernames, passwords or bank details.
• If a phone call seems suspicious, don't be afraid to hang up and call back on a known number - use a different phone line where possible.
• If an email looks suspicious, do not click on links or download documents.
• If you have suspicions regarding a text message claiming to be from the bank, call your bank from a known number to check before acting on it.

NOBODY legitimate will ever contact you to request your:-
Online Banking details,
Secure Key codes,
PIN
Sending a courier to collect your Bank or Credit Cards
Ask you to withdraw or transfer money.

Internet security is an issue that affects all users of the internet, especially those using Microsoft Operating Systems.

1. How to spot fake emails

Phishing fraudsters try to obtain your confidential or personal information by sending emails that look genuine, but could ask you to submit details on an unsecure site.
Look out for:
- Suspicious addresses - is it from someone who you would normally receive emails from?
- Subject lines - with a sense of alarm e.g. 'Security Alert' or 'Your account will be suspended.'
- Requests for information -genuine companies never email you for User Names, Passwords, Date of Birth or Credit Card details.
- Links within emails - it's always safer to type web addresses rather than clicking on links.
- Check the English spelling, grammar, sentence construction and wording like "kindly fill this in" etc.
- Sentences that are poorly put together.

Top Tip!
When viewing an email you can hover over hyperlinks (or buttons) to see the underlying website address (URL).

2. Protect your, Mobile , tablet and PC

- Update your browser - newer versions have higher security and some will also warn you when a page you're visiting is not secure.
Check out your browser's security features to see what they offer.
- Software Updates - ensure your operating system is up to date and use a reputable up to date security package. Run regular scans to keep your system free from Viruses and Malware. Set it to update automatically so you don't have to remember to do it.
- Use Strong Passwords - create unique passwords that can't easily be guessed. Avoid common words or people's names and remember to change your passwords regularly. Do not use the same password across multiple websites.

Top Tip! Make sure your passwords are at least 8 characters long, a mixture of upper and lower case letters and include some numbers too.

3. Always Check - A caller is who they say they are

- The phone line is disconnected after an unexpected call by calling someone else from the same line. Always call back using a phone number you've got from a trusted website or your statement.
- A website is secure before you enter any personal details. Look out for the 'https' marking at the beginning or the url and for the padlock/unbroken key icon to the right hand side of the address bar.

4. Data Breaches Data breaches happen in organisations although A-ONE IT ltd has not had one. If you have ever had data compromised with another organisation and you use the same password with us you might want to change it.

5. What to do if you're not sure if an email is from us If you get an email that looks like it might not be from us don't worry - just forward it to us.
For more free expert advice on safe online shopping visit; www.getsafeonline.org.